Making sense of SRE and observability, one week at a time.
What is site reliability engineering (SRE) really about? How can I make sense of it in my organisation? How do I cut through the buzzwords and actually improve the lives of my colleagues and customers?
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As an #SRE how do you influence senior leadership to get support and priority for the things you care about? To answer this question I'm joined by Nora Jones, founder of Jeli and now Head of Pricing, Product Strategy and Growth at PagerDuty. Our conversation touches on... 🤝 How understanding needs to flow both ways (between engineers and leaders) 🎨 Reliability is as much an art as a science 📝 Using napkin math to start conversations 🧠 Understand the system (your org) before trying to change it 💬 Using micro-interactions to gradually implement change ...and so much more. You can find Nora on: LinkedIn: https://www.linkedin.com/in/norajones1/ You can find more about PagerDuty here: https://www.pagerduty.com/nlp/trial-sign-up/ You can find Stephen on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre
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About the host
Stephen has a background in SRE and performance engineering. He has worked in the industry for 15 years as both an external consultant and an internal engineer.
Our industry is full of buzzwords and exaggerations, it can be hard to know what is real or not. Stephen strives to take these complex technical concepts and to simplify and present them in a way everyone can understand and apply (and to call out when something is too good to be true).
Stephen lives in Auckland, New Zealand and currently works as a Developer Advocate for SquaredUp, as well as promoting and improving observability and SRE practices internally in the organisation.